Frequently Asked Questions

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We provide a free delivery fee just to Zip Code 20866.

Custom Installation Options:

Our delivery fee for any is $1.95 per mile from zip code 20866 to all delivery places starting January 2024. It's $2.00 per mile for holidays/Peak Season* 

Grab & Go Options: 

Delivery fees are standard fee of $25.00 unless is not listed on items.  It doesn't apply to "Grab & Go Combos."

 Installation fees vary based on the items requested.

Custom Installation Options: 

• Tier#0 Installation (orders under $150): $25 
• This fee doesn’t apply to single items under $150. 
• Tier # 1 Installation (orders over $150-$300): $50 
• Tier # 2 Installation (orders $300 - $650): $75
• Tier # 3 Installation (orders over $650-$1,000): $100
• Tier# 4 Installation If your order goes over $1,000: a 20-25% fee applies to your order subtotal.  

Grab & Go Combo *only:

Installation & delivery fee is $30 - Flat rate fee! 

Because everything that goes up will need to go down! We have a standard, tear-down and pick-up fee.

Standard Fee: $35-$75 

The fee will be listed on items.

Jumbo Balloon comes in Standard Colors only, personalized vinyl with a Message or Name (3ft wide) Jumbo balloon with tassel. Vinyl is only one color. 

Add more color to your vinyl for $10.

All colors available can be found here:  Color Chart 

Unfortunately, we do not! But if you need us to do the installation and tear down. Please visit our "Custom Installation options!" 

We will be more than happy to do it all for you. 

The garland comes ready for customers to self-install.  Kit comes with command hooks, ties, and instructions. All you have to do is order, pick it up, and install it at your event. 

 Here is our DIY instructions:

 DIY instructions 

Cancellation Policy:

A non-refundable deposit of 50% of your total is required. We understand that unforeseen circumstances may arise, so please contact us promptly at info@flyhighballoons.com if you need to make any changes. We will gladly assist you in rescheduling your event, provided that the new date is available.  Notification of cancellation must be received 5-7 days before your scheduled event. Your credit will be applied towards a future order.